Understanding Conflict Workshop

This workshop is designed to develop participant’s awareness of their approach to conflict, and to increase their skills to better manage conflict as it arises. The course is applicable to the home, community and workplace.
Learning objectives:
• Listen actively and assert your needs
• Understand your response to conflict
• Communicate effectively in high-stress situations

Instructor – Mary Dumas, Dumas & Associates, Inc. known for designing employee, stakeholder and community engagement programs that create impact and legacy. President, Mary Dumas, is an independent conflict dispute resolution professional with over two decades of experience serving clients across the U.S. She works with private organizations, governments, tribes, public agencies, faith communities, nonprofits and research institutes of all sizes. Mary is adept at translating technical information and regulatory mandates into accessible, collaborative processes (advisory, negotiated or rule-making) and actionable plans. As an advanced mediator, facilitator and trainer she serves Washington State dispute resolution centers, court programs and private clients. Mary has completed certification in advanced commercial mediation (Continuing Legal Education Society of British Columbia, Canada, 1995), resolving land disputes (Lincoln Institute of Land Policy, 2009) and transboundary water disputes (World Water Diplomacy, Tufts University, 2011). She is a contributing member of the Environment & Public Policy Section of the Association for Conflict Resolution and the National Coalition for Dialogue & Deliberation. Mary lives in rural Washington where she serves on the Bellingham-Whatcom County Commission Against Domestic Violence and guest lectures on collaborative principles and real-world applications at the University of Washington Program on the Environment, Western Washington University and community leadership programs.