Yesterday morning I was scheduled to have a phone interview with Bobbi Gainer from The UPS Store at Sehome Village. We were going to discuss the store’s Pack & Ship Guarantee and how useful it is for all of those inevitable holiday returns. We wanted to get the word out to all the busy people of Whatcom County, made even busier by the holiday season, about the convenience of the store and the efficiency of its employees. Bobbi and The UPS Store are known for making peoples’ errands simpler and less stressful so they can enjoy the giving of gifts without any of the worry.
I called promptly at 8:30 a.m., explained who I was, and a friendly, helpful employee informed me that Bobbi was currently with a customer and she would call me back as soon as possible.
Of course! Duty calls.
Time passed and still no call, which surprised me. I know Bobbi and she’s not one to put off a call. Ever. Maybe it would be easier if I just called back… So I did. I introduced myself again and the employee apologized profusely, explaining that Bobbi was still helping customers and that she would definitely call back when she was free.
No matter… It’s the holidays, after all.
This is Bobbi’s busiest time of year. While people frequent The UPS Store at Sehome Village for all manner of time-sensitive business year round, the fast-approaching holidays cause a major spike in activity—a near-quadrupling of the number of packages to be shipped to destinations around the globe. Bobbi’s priority is to help the customer, as it should be. And my ego can take it.
Besides, my phone was soon ringing—though it wasn’t Bobbi calling me back. It was my stepfather checking in to report on his own seasonal sales. He owns and runs Hill Top Farm, a Christmas tree farm and maple syrup operation at my childhood home in northern NY. This is his busy season too. I like to hear about who comes to choose and cut a tree and how much syrup he has sold for the year. He tells me that business is booming and I tell him that I’m writing an article about packing and shipping.
“How do you ship your syrup?” I ask. He tells me he mostly does it himself.
But for the more complicated ones?
“The UPS Store,” he tells me. Sometimes he has to ship particularly large orders and/or these gorgeous liter glass bottles. These shipments he entrusts to The UPS Store near him. He likes that he can just bring the bottles in, set them on the counter and it is all taken care of for him. They have any box size imaginable, packing peanuts and tape – anything you would need. Best of all, when The UPS Store packs the shipment in only new materials purchased at that location, it’s 100 percent guaranteed at no extra cost. That is a major benefit when you are shipping maple syrup in glass from New York to California.
For anyone in Whatcom County that is looking to ship breakable vessels of sticky substances far and wide, The UPS Store at Sehome Village also participates in the Pack & Ship Guarantee, which may be extended to USPS and DHS shipments as well. Just bring your jars of handcrafted pickles, bottles of hand-pressed apple cider or any other item requiring extra assurance for safe transit, and let Bobbi and her team take care of it for you. They will see to it that your breakables arrive intact—guaranteed.
I ended up driving over to Sehome Village to pop into The UPS Store to see Bobbi in person. Through the exterior glass I could see her and the rest of the staff busily filling boxes while smiling and chatting with customers. As usual, the place was buzzing with happy activity. I didn’t even open the door. I didn’t need to interrupt her pace. She had made her point without even meaning to—there’s no time for self-promotion during the holidays when more important work is at hand.
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